In case you are a website owner, a problem can always crop up and it doesn’t automatically have to be related to the web hosting service itself. For instance, something might go wrong when you bring an Internet application up to date or some critical data can be modified or erased accidentally. No matter what the essence of the problem might be, you will need to contact the help desk support staff and request them to recover a backup or to help you resolve the problem that you’re facing. How timely they will do it will predetermine the length of time that your sites will be offline. For given websites such as community sites or shopping portals, a longer outage often means losing users and money. Because of this, it’s pretty important to use the services of a company that offers not only a very good help desk service, but also a quick one.
One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can just forget about waiting around for hours on end, or even a whole day, to obtain a reply to a tech support ticket or an email. Irrespective of when you touch base with us, we will get back to you within 60 minutes max with any sales or technical questions you may have. In reality, our actual reaction time hardly ever surpasses 20-30 minutes. As we are at your disposal 7 days a week, you will always obtain assistance in a well-timed fashion and we realize exactly how critical that is in the online era. As soon as you contact us, we will answer your queries. In case you stumble upon any technical issue, we’ll cope with it on your behalf, or we’ll supply you with all the required information if there is something that you have to do yourself.