If you have bought a hosting package and you have certain questions relating to a particular feature/function, or if you have experienced some challenge and you require assistance, you should be able to contact the respective support team. All hosting providers use a ticketing system no matter if they offer other ways of contacting them aside from it or not, because of the fact that the best way to handle a problem most often is to use a ticket. This communication model makes the replies sent by both parties easy to follow and enables the customer service team representatives to escalate the case if, for instance, a server admin should get involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will need to have no less than 2 different accounts to contact the customer support staff and to actually manage the hosting space. Constantly switching between different accounts can be a headache, not to mention the fact that it requires quite a long period of time for most web hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Website Hosting
With a website hosting from our company, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket whilst you’re browsing your files or configuring different account settings. The ticketing system is being monitored 24x7 by our customer care team representatives and the ticket response time is maximum sixty minutes, but it rarely takes more than 20 minutes to obtain help. In stark contrast to some other web hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and ask for info with regards to any billing or technical problem. You can also read a number of educational articles, which will help you resolve the most commonly encountered predicaments on your own.