The customer support that you can get from your website hosting provider is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have a technical issue with a current account. Prompt and clear information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine web hosting provider and not from some reseller. If you get a hosting account via a company that does not own its servers and it can't access them right away, it is quite possible that you will wait for a couple of days so as to have an answer to any question, which means that your sites may stay offline for a long time. In comparison, a supplier that offers different means of communication and has a tech support staff that is available at any time will assist you to right away and help you limit or completely avoid any downtime and prospective losses.
24/7 Customer Support in Website Hosting
Our Linux website hosting come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our web hosting solutions well before you make a purchase or you're an existing customer and you have any question or some difficulty, you will be able to contact us anytime, which includes holidays and weekends. We have many channels to get in touch with us - a couple of telephone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more technical matters or any troubles which require extra time to analyze and handle. In contrast to many other website hosting providers, our trouble tickets come with a guaranteed maximum response time of only one hour, thus regardless of what the trouble is, it'll be resolved in a timely manner and you will not waste days to have something fixed.