A 99.9% Server Uptime
We’ve set up our website hosting platform using reliable hardware and strongly tweaked software. Our system administrators have installed a tweaked version of Security–Enhanced Linux on our web hosting servers to ensure maximum protection and dependability. We have installed a number of anti–DoS units coupled with highly effective firewalls to make sure our network is impregnable and secure.
Our Linux website hosting plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on first–class hardware elements furnished by Juniper. In addition, on every router, we have configured a firewall with a complex algorithm to help filter out all suspicious requests.
In this way, in each of our data center facilities – in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe as well as in our datacenter in Australia, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not pleased with our hosting services, or if you consider them inadequate, or if you decide that you must use a Linux VPS instead of a cloud hosting account – you will get a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have full control of your domains even when you terminate your hosting account with us.
24/7 Technical Support
We’ve meticulously picked each single member of our 24x7 support team to make sure that we can offer you the best possible customer support you can get. Each of our technicians has several years of experience working with web hosting accounts behind his back, hence they know what they are doing. Besides, they are at your disposal 24–7–365 – you’ll be able to get in touch with them at any time and they will reply back to you as fast as possible.
Their average ticket response time is less than twenty minutes, whereas with other web hosting companies you have to wait for days. And we also offer a 1–hour response time guarantee. No matter what happens, your questions will be responded to within one hour.